Research shows that 85% of professional success is due to interpersonal skills. Conflict with a co-worker over the best approach to solving a problem, providing feedback to an employee and finding a solution to a customer complaint are just a few examples of the situations where these skills are critical.

Tero International invests an average of 55 hours of research, program design and curriculum development into every one hour of proprietary training delivered in a classroom. Continuous ongoing research ensures that the training remains relevant and responds to constant changes, discoveries and innovations. In addition to a substantial investment in content research, Tero also invests heavily in research related to the process of learning to ensure that all training programs are delivered in a learner-friendly format.